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FAQ
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What is Stitch 'n Soul?Stitch 'n Soul is an online store specializing in handcrafted crochet and home decor items. We offer a wide range of crochet products, including clothing, accessories, home decor, and speaclity candles and hand poured concrete planters and tray plus much more.
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Are your products handmade?Yes, all of our crochet, candle and concrete products are handmade with love and care by skilled artisans. We take pride in creating high-quality, unique items for our customers.
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What types of crochet items do you offer?Our product range includes but is not limited to: Clothing: Swim Wear, hats, scarves, and more. Accessories: Handbags, headbands, Keychains. Home Decor: Blankets, pillows, and Planters. Candle: We Offer many designs of specialty candles
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Do you offer international shipping?Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. You can find more information about our shipping options on our "Shipping and Delivery" page.
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What payment methods do you accept?We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
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How can I track my order?After your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status and location of your package.
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How do I care for my crochet items?Care instructions can vary depending on the type of crochet item. We provide care guidelines for each product on its respective product page. In general, gentle handwashing or spot cleaning is recommended for most crochet items.
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How can I contact customer support?You can reach our customer support team through our "Contact Us" page. We are here to assist you with any questions, concerns, or issues you may have. Thank you for choosing Stitch 'n Soul Crochet! We hope this FAQ page has been helpful in addressing your inquiries. We appreciate your support and look forward to providing you with beautifully crafted crochet items.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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